Follow these steps to resolve purchase or activation issues with the VAIO Care Premium Tools.\nNOTE: The VAIO Care Premium Tools are supported by a company previously named IOLO, which has since changed it's name and is now called Avangate.\nWhat if I didn't receive my activation code?What if I lose my activation code?What if I want a refund?\nIMPORTANT: If you haven't received an email with an activation code, be sure to check your Junk Mail folder for an email from Avangate. 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How to uninstall and reinstall the VAIO Care Premium Tools (by Avangate).How to use the troubleshooting tools in the VAIO Care 5 utility.How to use the troubleshooting tools in the VAIO Care 6 utility.Use the VAIO Care Application to Troubleshoot Various Issueswindow.__PRELOADED_STATE__ = window.__PRELOADED_STATE__ ;window.__PRELOADED_STATE__.location ="pathname":"\/en\/electronics\/support\/articles\/00018479","query":;window.__PRELOADED_STATE__.page ="type":"articleDetails","searchByType":"none","typeAlias":null,"origin":"server","hasError":false,"isLoading":false,"isLoadingPartialContent":false,"location":"pathname":"\/en\/electronics\/support\/articles\/00018479","query":,"params":"articleFamilyId":"00018479","cookie":"","locale":"en_LM";window.__PRELOADED_STATE__.articledetails ="isFetching":false,"hasError":false,"data":"articleId":"00018480","articleType":"faq","title":"How to resolve purchase or activation issues with the VAIO Care Premium Tools.","body":["tier":"public","content":"Follow these steps to resolve purchase or activation issues with the VAIO Care Premium Tools.\nNOTE: The VAIO Care Premium Tools are supported by a company previously named IOLO, which has since changed it's name and is now called Avangate.\nWhat if I didn't receive my activation code?What if I lose my activation code?What if I want a refund?\nIMPORTANT: If you haven't received an email with an activation code, be sure to check your Junk Mail folder for an email from Avangate. 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